AD Gov Contact Centre Launches New Platform

The Department of Government Support, which is represented by the Abu Dhabi Digital Authority, ADDA, has announced the launch of the new Customer Relationship Management platform for the Abu Dhabi Government.

The platform aims to improve customer experience as new services and solutions will now be provided to end users, enabling them to complete their transactions with government entities easily and conveniently through the Abu Dhabi government services ecosystem, TAMM.

The platform’s introduction aligns with the Abu Dhabi Government’s efforts to keep pace with digital future requirements. In addition to enhancing resident’s quality of life across the Emirate, it also aims to simplify the process of communication with government entities and boost the ability to manage customer requests to access the government services they require quickly and conveniently.

The Customer Relationship Management platform of the Abu Dhabi Government will contribute to promoting a shift in the concept of customer relationship management, providing higher levels of flexibility and convenience in handling of requests which will, in turn, improve customer experience, satisfaction, and happiness.

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